All claims for breakage and/or damage, whether concealed or obvious, must be reported immediately by the purchaser to the shipper and seller. All merchandise damaged during shipping must be reported to the seller within 3 days. Failure by the purchaser to report any claims for breakage and/or damage within 3 days shall cause the purchaser to waive all damage claims. When a damage claim is made, the purchaser may be entitled to reshipment of merchandise. Purchaser will not be entitled to a refund without approval of seller.

Any work performed by Neon Williams that breaks after it leaves our hands can be fixed or replaced at the customer’s expense. Our normal shop charges will apply.